Shipping policy

Effective date: 17 Sep 2025

 

Thank you for visiting and shopping at EssNEich Ltd.

We’re committed to delivering your order quickly, safely, and reliably. Below you'll find details about our shipping processes.

1. Shipping Locations

We currently ship to:

 

• All mainland UK addresses

• Northern Ireland

• Selected international destinations (please contact us for availability)

 

2. Processing Times

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification when your order has shipped.

During peak periods or promotional sales, processing times may be slightly extended.

 

3. Shipping Rates & Delivery Estimates

We offer standard and express shipping options at checkout. Shipping charges are calculated based on the weight, size, and destination of your order.

 

Please note: Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

 

4. Order Tracking

Once your order has been dispatched, you’ll receive a confirmation email with a tracking number. You can use this to follow your package's progress through the carrier's website.

 

5. Missed Deliveries & Address Issues

Please ensure your shipping address is complete and accurate. Stardust Linen is not responsible for packages delayed or returned due to incorrect or incomplete addresses.

 

If a delivery is missed and returned to us, we will contact you to arrange redelivery. Additional charges may apply.

 

6. International Shipping

For international orders:

• Customs duties, taxes, or import fees are not included in our prices and are the responsibility of the recipient.

• Shipping times may vary based on customs processing times in your country.

 

7. Damaged or Lost Packages

If your order arrives damaged or appears to be lost in transit, please contact us at sayahim@palghosh.com within 7 days of your expected delivery date. We’ll do our best to resolve the issue quickly.